Mapaguru Loader

Vendor Agreement




This Merchant Agreement (hereinafter referred to as the “Agreement”) is entered between the “Merchant” / “Seller” (You or the entity you are representing) and, (hereinafter referred to as “MAPAGURU”) a website owned by a MAPAGURU TECH VENTURE  Private Limited a company incorporated under the provisions of Companies Act, 2013, having its registered office located at No 221,1st floor 8th cross R.R. Temple road, Devasandra , Bangalore 560036 India.

The Agreement shall put forward the terms and condition that shall govern all the online activities carried out by the Merchant while using the services and technology provided by for the term of their association with

“Merchant” and “mapaguru” shall hereinafter be individually referred to as “Party” and collectively as “Parties”.


A. mapaguru has its skilled expertise and knowledge in the field of providing an Ed-Tech Service platform to enable retailing of various products/Service and services to consumers in India across several categories under its owned URL named

B. mapaguru, has represented to Merchant about its skills and expertise in the field of providing an Ed-Tech Service platform on which Merchant has agreed to engage the Services of E – Commerce products/services on the below mentioned terms and conditions of the Agreement.

C. Merchant hereby appoints mapaguru for the purposes of providing an Ed-Tech Service platform to the Merchant and mapaguru hereby accepts such appointment for providing such services during the Term (as defined hereinafter) of this Agreement.

NOW THEREFORE in consideration of the foregoing and the mutual covenants and promises contained herein and other good and valuable consideration the receipt and adequacy of which is hereby acknowledged, the Parties intending to be bound legally, agree as follows:


1.1. “Merchant”: Person or any entity who desires to establish an online store/service Platform for selling products/Service or services using the space provided by mapaguru, by accepting this agreement’s terms and condition.

1.2. “Merchant Materials”: means all Trademarks, Content, information, data, materials, and other items (excluding Technology) provided or made available by Merchant or its Affiliates to mapaguru or its Affiliates.

1.3. “Merchant Order” means an order for a Merchant Product/Services initiated through the website or via customers calling the Telephone Number pursuant to this agreement.

1.4. "Catalogue Data" Shall mean any and all the catalogue date or information including but not limited to price, image etc. in the format mutually agreed by the parties in relation to the product provided by Merchant to mapaguru.

1.5. “Catalogue management”: Catalogue management shall mean managing the content on the website which is primarily done using tools like the Content Tool (a module that has been developed to upload / manage product information on the website). The catalogue is uploaded using this tool and any subsequent product or content uploads or modifications are managed using this tool as well.

1.6. “Customer” shall mean any individual, group of individuals, firm, company or any other entity placing an order for the products/Service on

1.7. “E- Commerce Engine”: E-Commerce engine shall mean and include the Back End comprising of a set of seamlessly integrated applications that manage the operations and the various business work flows including, Catalogue Management; Product and Price Updates, Vendor and Delivery Partner Management, Order Processing and Vendor fulfilment.

1.8. “Encryption”: Encryption means the 3-D secure protocol provided by Visa/ MasterCard to enhance the security of internet payments which shall be implemented and it does not collect or store customers credit card details. The 3D secure implementation redirects the customer to the website of the card issuing bank where in the card details are entered and the transactions authorized. The authentication is based on a domain model – Acquirer Domain (the Commerce), the issuer Domain (the bank issuer often credit card) and finally the Interoperability Domain (Worldwide Credit Card and support).

1.9. "Intellectual Property Right" means any and all trademark patent rights, industrial design rights, copyrights, mask work rights, confidential information rights, trade secret or know-how rights, all rights of whatsoever nature in computer software and data, and any other intangible rights or privileges of a nature similar to any of the foregoing, in every case in any part of the world and whether or not registered. IP Rights shall also include all rights in any applications and granted registrations for any of the foregoing rights.

1.10. “Online Promotions”: Online promotions shall mean promotions relating to show-casing the products/Service on the home page and store page of the website.

1.11. “Payment Gateway Engine”: Payment Gateway Engine shall mean integration of various gateways and payment options both Internal and External like Credit Cards, Debit Cards, Net banking, Pay by Cheque, Cash on delivery. The payment gateways are safe methods of payments which are 3D secured.

1.12. “Price” shall mean the cost at which the products/Service are to be delivered to the Customer inclusive of Shipping charges, applicable taxes if any.

1.13. “products/Service” shall mean the products/Service of Merchant uploaded at and such other products/Service that may be uploaded to the from time to time for distribution/sales under this Agreement

1.14. “Service charge” shall mean the margin per transaction charged by mapaguru to the Merchant at the rates agreed to between the parties, upon the sale of product/service or services on online store. (i.e. Margin per transaction charge for Merchant Product/service sold through mapaguru or any of its Affiliate website.

1.15. “Software Platform”: Platform means the technology solutions on the URL which have been built using the best technology platforms available in open source. The Solution is truly robust, scalable and capable of handling 1000s of simultaneous transactions and can seamlessly integrate with most vendor partners, Courier partners and payment gateways. The solution can be categorized into three parts- the front end (customer facing) and the back end (vendor facing) and the business – analytics.

1.16. “Shipping Charges” shall mean the logistics/courier/postal charges incurred for delivering the product(s)/Service(s) to the Customer.

1.17. Uniform Resource Locator (“URL”): In computing, a Uniform Resource Locator (URL) is a Uniform Resource Identifier (URI) that specifies where an identified resource is available and the mechanism for retrieving it. In popular usage and in many technical documents and verbal discussions it is often incorrectly used as synonym for URL. The best-known example of a URL is the "address" of a web page on the World Wide Web.

1.18. "Website": shall mean or any of its Affiliate website which are Powered by mapaguru from time to time for display and sale of the Product.


2. SCOPE OF SERVICE: mapaguru is engaged in the business of online education & career service portal for sale and distribution of various products/Service under various categories to the public at large through its website (“Website”), mapaguru will provide a panel to Merchant through which Merchant will upload, create their catalogue for sale and distribute their products/Service through www. monitor and update order information received in their panels.



3.1. mapaguru shall bring in their technology through website development, online promotions, e- commerce engine and payment gateway integration and customer service for successful operation of website.

3.2. mapaguru will be responsible for managing the customer service for only such products/Service that sold through the

3.3. mapaguru will be responsible for chargeback claims, if any produc/servicet of Merchant sold through and its affiliates.

3.4. mapaguru shall also be responsible for processing all refunds for the Merchant products/Service sold through

3.5. The software platform; e-commerce engine and payment gateways will remain the sole property of mapaguru.

3.6. mapaguru shall have the sole right and discretion to decide about the selection and listing of products/Service on its website (i.e.

3.7. mapaguru shall not be liable for any manufacturing defect in the product in any circumstances.



4.1. Merchant agrees to be Merchant of mapaguru for the sale and distributions of their product/service or services through during the term of this Agreement.

4.2. Merchant shall be solely responsible to create and publish and to make live their product/service catalogue for display and sale of their products/Service through and Merchant will be responsible for updating / publishing or maintaining such information and will do so using the mapaguru Panel provided by mapaguru to Merchant. mapaguru shall not be liable for any catalogue creation, updating and management of Merchant products/Service catalogue.

4.3. Pricing of Product: Pricing of the Merchant Product will sole prerogative of Merchant in panel provided by mapaguru and web selling price of the Product (i.e. Product/service selling price on is sole discretion of mapaguru.

4.4. Pricing Updates Merchant shall be solely responsible for pricing update of their products/Service (including discount and promotion information) on merchant panel provided by mapaguru. All the Pricing update shall be done through panel provided by mapaguru to Merchant and mapaguru shall not be liable in any circumstances for any pricing update of Merchant Product. Until a new price update by Merchant to their catalogue, Merchant will abide by the earlier price provided.

4.5. Inventory Updates: Merchant shall be solely responsible for inventory updates of their products/Service (including discounts and promotions and information about product discontinuation) from time to time for publishing on the mapaguru website. All the Pricing or inventory update shall be done through panel provided by mapaguru to Merchant and until a new inventory update is published to, Merchant will abide by the earlier inventory update. mapaguru shall not be liable in any circumstances for any inventory update of Merchant Product on

4.6. Fulfilment of Product: During the Term of this Agreement, Merchant will be solely responsible for Fulfilment of their products/Service to end customer for products/Service sold in connection with Merchant transaction through its website or Merchant products/Service sold through Merchant catalogue on, Merchant will source, pick, pack and dispatch and deliver the products/Service to the applicable addresses or at the virtual address (mail,tech based platform etc.)of end customer.

4.7. Reverse Logistics:

a. Merchant will be solely responsible for accepting and processing including pick, pack and returns of their products/Service and will communicate to customers all necessary information for the return of products/Service which are sold through

b. mapaguru at its sole discretion will refund the entire amount of the product/(s)service (s) to the customer, in case of failure of the Seller to arrange for reverse pick up or accept return within 10 days from the day customer raises a return request.

c. In case customer to send the product package return and incurred the logistic charges, then the same will be refunded to end customer and mapaguru shall have right to recovered such charges from the Seller

4.8. Return Policy: Further Merchant hereby agree to accept the return of their products/Service upto 15 days from the date of delivery of the product/service  to end customer.

4.9. Non Delivery of Product: If any product/service is not delivered by Merchant to end-customer then in that case mapaguru will not be liable for the same. However, in case if mapaguru receive any complaint from end customer regarding non delivery of product, then in that case Merchant agreed to provide all the necessary details including proof of delivery, virtual proof of delivery to mapaguru for providing sufficient reason to prove authenticity of delivery of such product.

4.10. Ownership; Risk of Loss: Merchant will bear the risk and will be responsible for all loss of and/or damage of products/Service at all times which are sold through website. Further Merchant will bear the risk and will be responsible for all the loss of and/ or damage of products/Service at all times which are sold through

4.11. Insurance: Merchant shall at all-time shall be responsible for insuring the products/Service and shall take out adequate insurance policies to cover all kind of risks involved. Further the Vendor shall be responsible for making timely payment of the insurance premiums.

4.12. Fulfilment of Specific Taxes: For avoidance of doubt and notwithstanding anything to the contrary herein, Merchant will indemnify, reimburse and hold mapaguru harmless from, for and against any sales, use, gross receipts, excise, franchise, business or other taxes or fees (including penalties, fines or interest thereon) imposed by any government or other taxing authority (collectively, “fulfilment Specific Taxes”) to the extent such taxes or fees are: (a) assessed on mapaguru as a result of inventory, packaging, gift wrap delivery of service and other materials (i) owned by Merchant and/or (ii) sold to customers as contemplated hereunder; and (b) the primary legal obligation of Merchant.

4.13. Invoicing: Merchant will raise an invoice directly to the end Customer for all ordered successfully fulfilled by the Merchant to end customers.

4.14. Merchant shall provide a Self-Attested copy of GST Certificate, TIN No, PAN Card. & Merchant Bank account details / Cancelled cheque and copy of RTGS mandate form.

4.15. By entering into this Agreement and posting a listing for fixed price sale, Merchant agree to complete the transaction as described by this Agreement. Merchant acknowledge that by not fulfilling these obligations, Merchant action or inaction may be legally actionable.

4.16. Merchant is obligated to sell the product/Service at the listed price to end customer who meet the Seller's terms. By listing an item in a fixed price sale, Merchant represent and warrant to prospective Buyers that Merchant have the right and ability to sell, and that the listing is accurate, current, and complete and is not misleading or otherwise deceptive.

4.17. Merchant is obligated to give minimum 5% discount (It can be increase time to time as per merchant dis-creation)for every product/service sale from MAPAGURU.COM portal

4.18. Before a Seller lists an item, the Seller needs to find out if the item is allowed to be sold on the website and if the type of item is subject to certain restrictions, to avoid potential issues with Seller listing. As a Seller, you are ultimately responsible for making sure that Selling an item is legal under applicable laws. By entering under this Agreement, Merchant represent that it shall not list the products/Service which are prohibited under law and not engaged in any of the following activities:

Adult goods and services

pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services

Alcohol - Alcohol or alcoholic beverages such as beer, liquor, wine, or champagne

Body parts - organs or other body parts

Bulk marketing tools - email lists, software, or other products/Service enabling unsolicited email messages (spam)

Cable descramblers and black boxes -  devices intended to obtain cable and satellite signals for free

Child pornography - pornographic materials involving minors

Copyright unlocking Devices - Mod chips or other devices designed to circumvent copyright protection

Copyrighted media - unauthorized copies of books, music, movies, and other licensed or protected materials

Copyrighted software - unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software

Counterfeit and unauthorized goods - Replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods.

Drugs and drug paraphernalia - illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms

Drug test circumvention aids - drug cleansing shakes, urine test additives, and related items

Endangered species - plants, animals or other organisms (including product derivatives) in danger of extinction

Gaming/gambling - lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content

Government IDs or documents - fake IDs, passports, diplomas, and noble titles

Hacking and cracking materials - manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property

Illegal goods - materials, products/Service, or information promoting illegal goods or enabling illegal acts

Miracle cures - unsubstantiated cures, remedies or other items marketed as quick health fixes

Offensive goods - literature, products/Service or other materials that: a)Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred.

Offensive goods, crime - crime scene photos or items, such as personal belongings, associated with criminals

Prescription drugs or herbal drugs or any kind of online pharmacies - drugs or other products/Service requiring a prescription by a licensed medical practitioner

Pyrotechnic devices and hazardous materials - fireworks and related goods; toxic, flammable, and radioactive materials and substances 

Regulated goods - air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications

Securities - stocks, bonds, or related financial products/Service

Tobacco and cigarettes - cigarettes, cigars, chewing tobacco, and related products/Service

Traffic devices - radar detectors/jammers, license plate covers, traffic signal changers, and related products/Service

Weapons - firearms, ammunition, knives, brass knuckles, gun parts, and other armaments

Wholesale currency - discounted currencies or currency exchanges

Live animals

Multi-Level Marketing collection fees

Matrix sites or sites using a matrix scheme approach Work-at-home information Drop-shipped merchandise

Any product or service, which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India

Violations of this Policy may result in a range of actions, including but not limited to the following:

a. listing cancellation;

b. limits on account privileges;

c. account suspension; and/or

d. loss of special status

*The above list is merely indicative and not exhaustive mapaguru may at its sole discretion, amend or modify this list.

4.19. Brand Name Use & Restricted Word Policy: Merchant is not permitted to include any brand names or company logos in their listings other than the specific brand name authorised by the original manufacturer to be used for products/Service being sold by Merchant under a particular listing. Certain uses of brand names may also constitute trademark infringement and could expose Merchant to legal liability. Further, Merchant shall not be permitted to use the following words or phrases in their display names or listings

a. mapaguru (including all cognate & grammatical variations thereof);



5.1 Merchant undertakes that the goods/products/Service delivered are defect free, without any encumbrances and there has been no IPR violation of any third party by the Merchant.

5.2 For any defect in the products/Service delivered by Merchant, Merchant shall be solely responsible for the same



6.1 For providing the services mentioned above Merchant will pay below mentioned Fees to mapaguru as per plan mentioned under below table: -




Fixed Registration Charge


Service handling Charges

Each Seat Booking

10% of fee amount Per seat booking using mapaguru portal+2% payment gateway Charges for online fee collection

*GST charges will be applicable above the mentioned charges in the table above

6.2 Fees Schedule: -

a. Fixed Registration Charges will be one time registration charges and require renewal every year.(if the scope of service on mapaguru portal will increase than these charges may vary)

b. Service handling charges will be calculated on total net transaction value (Value after Discount)  and it will not have considered any cancelled order in any case.

c. Invoice Value will be used as base to calculate the Gross/Net Transaction value / Transaction Fee.


6.3 Other Fees

a. mapaguru does various marketing campaigns on its site through various channels. The marketing channels may include, but not limited to, Promotion / Coupon Codes, Bank Promotions, Cash Back Offers, Emails, Website Showcase, Social Media Promotions, Category Specific Campaigns, Print Media Campaigns etc.

b. Merchant, at the time of sign up, is enrolled by default to participate into these campaigns, so that mapaguru can promote their products/Service in the relevant campaigns. mapaguru may or may not include Merchants products/Service on the marketing campaigns as it depends on the nature of the campaigns.

c. Merchant can opt out of from their Panels if they do not wish to participate in any of the promotions.

d. Payment Gateway Charges will be levied even in case of cancellations and such fees will not be reversed and non-refundable.

e. The Marketing fee for such participation is as per the table below:

6.4 Taxes on Fees Payable by Merchant: Any and all Fees payable by Merchant hereunder are exclusive of all sales, service, use and similar taxes, and Merchant will pay any taxes that are imposed and payable by it on such amounts. All such taxes are the responsibility and for the account of Merchant.


7.1 Collection of Payment: mapaguru will collect the payment through its designated payment gateway and shall remain the sole property of mapaguru only. On all the Payment Gateway aspects, the identity of mapaguru shall be mentioned.

7.2 All the payment collected directly by merchant through the customer of mapaguru portal the commssion of mapaguru shall be reimburse by merchant on a settlement date.

7.3 mapaguru shall be responsible for all customer complaints in regards to payment gateway issues and system related errors. All costs and liabilities arising due to the same shall be solely borne by Merchant. mapaguru shall not be held liable at any point in time during the subsistence of this Agreement.

7.4 Reimbursement: mapaguru will be responsible to reimburse the amount collected for the sale between 1st to 15th day of each month latest by end of the current month and for the amount collected between 16th to 30/31st day of each month, latest by 15th day of next month for the order product/service that are sold and delivered successfully through the mapaguru website (i.e. Merchant Product/service after deducting applicable fees (i.e. Service handling charges, Payment Gateway Charges, Marketing Fee, or any return orders by end customer if applicable) and taxes as mentioned under table at Clause no. 6.1

Same apply to reimbursement by Merchant to mapaguru.



8.1 General Reservations: As between the Parties, Merchant reserves all right, title and interest in and to the Merchant Intellectual Property and, no title to or ownership of any of the Merchant Intellectual Property is transferred or licensed to mapaguru or any other Person pursuant to this Agreement. As between the Parties, mapaguru reserves all right, title and interest in and to the mapaguru Intellectual Property and, except as may expressly be set forth in this Agreement, no title to or ownership of any of the mapaguru Intellectual Property is transferred or licensed to Merchant or any other Person pursuant to this Agreement.

8.2 Order placed by any customer on mapaguru website, then the customer database generated will become sole property of mapaguru.

8.3 Usage of mapaguru Intellectual Property: Any mapaguru Intellectual Property provided or otherwise made available to Merchant or its Affiliates may be used by Merchant and/or its Affiliates solely for the express purposes described in this Agreement during the Term of this Agreement. For the avoidance of doubt, Merchant will not:

a. copy any mapaguru Intellectual Property;

b. distribute copies of any mapaguru Intellectual Property;

c. modify, adapt, translate, reverse engineer, make alterations, decompile, disassemble, or make derivative works or improvements based on any mapaguru Intellectual Property;

d. use, rent, loan, sublicense, lease, distribute, or attempt to grant other rights to any mapaguru Intellectual Property; or

e. Use any mapaguru Intellectual Property to act as a consultant, service bureau or application service provider, or to permit remote access to any mapaguru Intellectual Property.

9. Term and Termination: This Agreement shall be valid and binding on both the parties until it is terminated by either party by giving 60 days’ prior written notice to the other party without assigning any reason whatsoever for such termination.Mapaguru may terminate this Agreement immediately in case of breach of any of the provisions of this Agreement by the Merchant, if the Merchant does not proceed to cure the breach within ten (10) days after receipt of a written Notice of the breach.

Termination for Bankruptcy, Insolvency, Winding Up, etc.

a. Either party may terminate this Agreement with immediate effect upon written notice in the event that the other party abandons its responsibilities under this Agreement, becomes bankrupt or insolvent or files any proposal or makes any assignment for the Merchant of creditors, or an order is made for its winding up or a receiver is appointed for substantial part of its property


b. On termination of this Agreement, all outstanding obligations of the parties under the terms of this Agreement shall continue to subsist until the same are fulfilled / realized in totality.


10. INDEMNITY: Merchant will defend, indemnify and hold harmless mapaguru and each of its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to: (i) any actual or alleged breach of Merchant representations, warranties, or obligations, responsiblity set forth in this Agreement; or (ii) Merchant own website or other sales channels, the products/Service Merchant sell, any content Merchant provide, the advertisement, offer, sale or return of any products/Service Merchant sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products/Service Merchant sell or content Merchant provide, or Seller Taxes or the collection, payment or failure to collect or pay Seller Taxes. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity.


Merchant shall indemnify and hold the mapaguru and their subsidiaries, affiliates, successors, assigns, and their officers, directors, shareholders, employees and agents harmless against any material claim, liability, demand, loss, damage, legal cases, judgment or other obligation or right of action, which may arise as a result of: -


a. Breach of any provision of this Agreement by Merchant;


b. Misrepresentation by Merchant to mapaguru or third Parties; or


c. Anything done or omitted to be done through the negligence or otherwise, default or misconduct of Merchant or of its officers, directors, employees or agents.


d. Breach of third party Intellectual Property right.








12.1 Entire Agreement: This Agreement (including all Attachments hereto, and all documents incorporated herein by reference): (a) represents the entire agreement between the Parties with respect to the subject matter hereof and supersedes any proposals, representations previous or contemporaneous oral or written agreements and any other communications between the Parties. 


12.2 Further Agreements; Consents: Notwithstanding that certain provisions of this Agreement contemplate that the Parties will mutually determine or agree upon certain matters, each Party acknowledges and agrees that: (a) it will not be entitled to unreasonably withhold its determination or agreement with respect to such matters, unless otherwise specifically provided herein; and (b) no failure to mutually determine or agree as to any such matters will excuse either Party performance of its other obligations under this Agreement.


12.3 Assignment: Merchant is prohibited to assign this Agreement or any of its rights hereunder, or delegate any of its obligations hereunder, whether voluntarily, involuntarily, by operation of Law or otherwise, without the mapaguru prior written consent.


12.4 Independent Contractors: The Parties are entering this Agreement as independent contractors, and this Agreement will not be construed to create a partnership, joint venture, or employment relationship between them. Neither Party will represent itself to be an employee or agent of the other or enter into any agreement or legally binding commitment or statement on the other behalf or in the other’s name.


12.5 Personnel: Each Party's personnel are employees, agents or subcontractors of such Party and are not employees, agents or subcontractors of the other Party. Each Party: (a) has exclusive control over its personnel, its labour and employee relations, and its policies relating to wages, hours, working conditions and other employment conditions; (b) has the exclusive right to hire, transfer, suspend, lay off, recall, promote, discipline, discharge and adjust grievances with its personnel; (c) is solely responsible for all salaries and other compensation of its personnel; and (d) is solely responsible for making all deductions and withholdings from the salaries and other compensation of its personnel and for paying all contributions, taxes and assessments in connection therewith.


12.6 No Third Party Beneficiaries: This Agreement is for and will be enforceable by, the Parties only. This Agreement is not intended to confer, and does not confer any right or benefit on any Third Party.


12.7 Non-Exclusivity: Except as expressly provided otherwise in this Agreement, each Party acknowledges that the rights and obligations of the Parties hereunder are non-exclusive and that each Party may engage in transactions with third parties, or undertake its own activities, whether or not similar to the transactions and other activities contemplated by this Agreement or competitive with the business, products/Service or services of the other Party or its Affiliates.


12.8 Confidentiality: Each Party agrees that all terms and conditions of this Agreement will be deemed Confidential Information as defined therein. For avoidance of doubt, a Party may disclose Confidential Information as required to comply with binding orders of governmental entities that have jurisdiction over it or as otherwise required by Law, provided that such Party: (a) gives the other Party reasonable written notice to allow the other Party to seek a protective order or other appropriate remedy (except to the extent that the original Party compliance with the foregoing would cause it to violate a court order or other legal requirement); (b) discloses only such information as is required by the governmental entity or otherwise required by Law; and (c) uses commercially reasonable efforts to obtain confidential treatment for any Confidential Information so disclosed. If mapaguru makes available any passwords or password-protected areas of any Website or other service (e.g., in connection with the use of any Management Tools), Merchant will use reasonable precautions to maintain the security of such passwords and password- protected areas. If Merchant becomes aware that any such password or password-protected area has been compromised, it will immediately notify mapaguru of the same via a telephone number or other contact method (e.g., email address) designated by mapaguru for such purpose, which will be promptly confirmed by notice in writing, and will change the applicable passwords.


12.9 Press Releases: Merchant will not make any public disclosures regarding this Agreement, its terms, the actions, activities or performance contemplated hereby, or the relationship between the Parties, without the mapaguru prior written consent. The Parties agree that the contents of the press releases shall not be given for printing or published without it being approved by mapaguru. In the event mapaguru issues any press release without prior approval of the Merchant with regards to this Agreement the same will not be considered as a material breach.


12.10 Arbitration: If Parties fails in endeavour to settle amicably by mutual discussion any disputes, differences or claims whatsoever related to this agreement. Failing such amicable settlement, the dispute shall be settled by arbitration. The Arbitration and Conciliation Act 1996 shall govern the arbitration proceedings. The arbitration shall be held in Bangalore, Karnataka. The language of arbitration shall be English and the arbitral award shall be final and binding on both the parties. The arbitration proceedings will be held before the sole Arbitrator mutually appointed by the Parties. Any arbitration award will be final and binding on the parties and the Award shall include allocation of the cost of the Arbitration Proceedings Moreover judgment there on may be entered in any court of competent jurisdiction. This agreement (including its jurisdiction clause) shall be governed by, construed and take effect in accordance with the laws of India. The courts of Bangalore Karnataka shall alone have jurisdiction in all matters.


12.11 Governing Law and Jurisdiction: This agreement shall be construed only in accordance with the laws of India. In respect of all, Claims, matters/disputes arising out of, in connection with or in relation to this Agreement, only the competent Courts at Bangalore Karnataka shall have exclusive jurisdiction. No other Court shall have jurisdiction to deal with any dispute or any matter between the parties arising out of this Agreement.


12.12 Force Majeure: Neither Party will be liable for any failure to perform any of its obligations hereunder by reason of Force Majeure Event, provided that the affected Party provides the other Party prompt notice of the applicable circumstance and uses commercially reasonable efforts to re-commence performance as promptly as possible; and provided further that if a Party performance is delayed for a period of more than thirty (30) days by reason of any Force Majeure Event, then the other Party may at its option, by written notice to the affected Party, either: (a)


terminate this Agreement; or (b) extend the Term of this Agreement for a number of days equal to the duration of the affected Parties non-performance.


12.13 Waiver: To be effective, any waiver by a Party of any of its rights or the other Party obligations under this Agreement must be made in a writing signed by the Party to be charged with the waiver. Waiver of any breach of any term or condition of this Agreement will not be deemed a waiver of any prior or subsequent breach. No failure or forbearance by either Party to insist upon or enforce performance by the other Party of any of the provisions of this Agreement or to exercise any rights or remedies under this Agreement or otherwise at Law or in equity will be construed as a waiver or relinquishment to any extent of such Party right to assert or rely upon any such provision, right or remedy in that or any other instance; rather, the same will be and remain in full force and effect.


12.14 Severability: If any provision of this Agreement is invalid or unenforceable in any jurisdiction, the other provisions herein will remain in full force and effect in such jurisdiction and will be liberally construed in order to effectuate the purpose and intent of this Agreement, and the invalidity or unenforceability of any provision of this Agreement in any jurisdiction will not affect the validity or enforceability of any such provision in any other jurisdiction.


12.15 Notices: Except for notices for which an alternative procedure is identified in this Agreement, any notice or other communication under this Agreement given by either Party to the other Party will be in writing and, to be effective, must be sent to the intended recipient by prepaid registered letter, receipted commercial courier at its address(es) and to the attention of the officer(s) specified below; provided that no notice of termination of the Term of this Agreement will be or be deemed properly given unless sent by registered email with


12.16 Non Solicitation: The Parties agree that during the term of this Agreement and 24 months thereafter or without the prior written approval of the other party, not to solicit for employment any employees of either party other than through general solicitation for employment among the public.


12.17 Survival of provisions: Notwithstanding anything contained herein, the provisions of clauses dealing with products/Service & contents, rights and licenses; representations and warranties; indemnification, infringements, claim; governing law and jurisdiction, dispute resolution arbitration; notices and non-solicitation shall survive extinguishment of rights and obligations pursuant to termination of this agreement.


12.18 Code of Conduct: Seller shall comply and ensure that its logistic partner complies (seller and its logistics partner hereinafter collectively referred to as the “Parties”) with the following Code of Conduct at all times. mapaguru reserves the right to blacklist the Seller or to make Seller pending if found violating any of the below. Seller must comply with all applicable laws and regulations (“applicable laws and regulations”). mapaguru has no tolerance for bribery or corruption in any aspect of its business. mapaguru’s policy prohibits engaging in any form of corruption, bribery, kickback, extortion, embezzlement or money laundering. mapaguru is committed not only to complying with all applicable laws and regulations regarding such activities but also to acting with integrity and the highest ethical standards. Parties shall not participate in, facilitate or permit any form of corruption, bribery, kickback, extortion, embezzlement or money laundering, whether with respect to public officials or to any other person. Parties shall comply strictly with all applicable laws and regulations and with mapaguru’s policy set forth herein.


Seller shall respect the intellectual property rights of others and shall comply with applicable laws and regulations related to patents, copyrights, trademarks and trade secrets. Seller shall safeguard mapaguru’s confidential and proprietary information. This obligation includes using commercially reasonable means to safeguard information technology systems on which mapaguru’s information is stored or transmitted. In addition, Parties shall refuse any improper access to confidential or proprietary information of any other company, including our competitors and customers.


1. Compliance with Applicable Laws and Anti-Bribery


2. No Discrimination or Harassment


3. Safe Work Environment


4. Intellectual Property


5. Confidential and Proprietary Information


6. Additional Obligations


7. Parties shall ensure that its personnel provide service with reasonable skill and care to ensure delightful customer experience.


8. The personnel appointed by the Parties to deliver the shipment (“Personnel”) should carry


his identity card containing his/her photo and police helpline number prominently displayed.


9. The Personnel under no circumstances shall:


a. Contact customer beyond the provision of delivery services;


b. Misbehave with customer while delivering shipment;


c. Misuse or share any information provided by the shipper;


d. Harass/stalk/bully customers through email, messages, call or any online or offline medium;


e. Be involved in loss or theft of goods and cash;


f. Provide wrong update on shipment and pick up status;


g. Be rude with the customers; and/or


h. Violate the delivery terms.


i. Take any kind of unwarranted allowances such as tips from the buyers.


12.19 Change in Policy: The Site created and controlled by reserves the right to make any changes to the website and the terms, conditions and disclaimers at any time without prior information to the customers or users of the services. Merchants are bound to understand the terms and conditions before accessing to and using the service provided by mapaguru. Merchant continuous use of the site after the revising the terms and conditions will be consider as Merchant acceptance of the said revised terms and conditions.